Returns & Refunds
Last updated 13 August 2026
We want you to be happy with your bag. This policy explains when we will replace or refund an item, and how to tell us there is a problem.
When we will replace or refund
We will replace the item, or refund you in full, if:
- we sent you the wrong item;
- the item arrived damaged or with a manufacturing defect;
- the item was never delivered to you;
- we cannot fulfil your order after you have paid.
Where the fault is ours, we pay the return shipping. You are never out of pocket for our mistake.
Change of mind
Because each bag is a single piece held for you at the moment you buy it, we do not accept returns simply because you changed your mind. Please check the photographs, measurements and description carefully, and ask us anything you are unsure about before ordering — we are happy to send more photos.
This does not affect your legal rights. Nothing in this policy limits the rights you have in respect of defective or misrepresented goods under the Consumer Act of the Philippines (Republic Act No. 7394). If an item is faulty, those rights apply whatever this page says.
How to make a claim
- Contact us within 7 days of delivery by email at jerichoda@gmail.com or by message on Instagram or Facebook.
- Tell us your order reference and what is wrong.
- Send clear photographs of the item and its packaging. An unboxing video helps enormously with courier damage claims — if you can film opening the parcel, please do.
- Please keep the item, its tags, dust bag and packaging until the claim is settled.
We will confirm we have received your claim and tell you what happens next.
What is not covered
- Wear, marks or damage caused after delivery.
- Items returned without their tags, dust bag or original packaging, except where the item was faulty.
- Small variations in colour, grain or placement of pattern, which are normal in leather goods.
- Claims made more than 7 days after delivery, unless the item has a defect covered by law.
How refunds are paid
Approved refunds are returned to the original payment method through PayMongo. How quickly the money appears depends on your bank or e-wallet provider. We will confirm to you as soon as we have issued it on our side.
Orders we cancel
If an item turns out to be unavailable after you have paid, we will tell you promptly and refund you in full. You do not need to make a claim for this.
Contact us
Email jerichoda@gmail.com, or message us on Instagram @thebagarchives.ph or Facebook at The Bag Archives PH. If you are not satisfied with how we handle a claim, you may raise it with the Department of Trade and Industry.